Refund & Cancellation Policy

1. Service fee

The Samarthya service fee is charged for discovery, document review and application support. Once the service has started (the activation date), the fee is not refundable merely because the applicant is not eligible, is not shortlisted or selected, does not receive admission or a scholarship, or changes their mind.

2. What this policy does not restrict

• Refunds or reversals that the law requires.
• Correction of a duplicate or mistaken payment.
• A refund where Creditbucket did not provide the paid service and a refund is legally due.

3. Duplicate or failed payments

If money has been debited but your service was not activated, or if you were charged twice, contact our Grievance Officer with your registered email and the payment reference. Eligible amounts are returned to the original payment method.

4. Cancellation

You may stop using the service at any time. Cancelling does not by itself create a right to a refund after the service has started.

5. How to contact us

The Grievance Officer's contact details are listed in the footer of this website.